For any queries regarding SacoorBrothers.com do not hesitate in contacting the Customer Care service:

Telephone: +97147053900The Customer Care service is available Monday to Friday from 10 am to 1 pm and from 2 pm-7 pm (GMT).

Yes, but if there is a difference between the prices shown online and those on the items’ labels in-store, the correct price is always the one shown on the receipt.

You have to be over 18 and provide a home address in UAE, Oman, Bahrain, Kuwait, Qatar, KSA, Lebanon, Morocco & Turkey, for shipping and billing purposes. The items are kept in the shopping basket for 24 hours, but this does not guarantee a reservation. Once you finish choosing the items that you want to buy, click on “Shopping basket” to place the order. You will be shown the price and availability. You will still be able to make changes to your order at this stage. Once you are happy with your order, place it. After you place the order you will receive a confirmation email. You will receive another email once your order has been dispatched which will include a tracking number that will allow you to check the delivery status.

A Wishlist is a tool that allows registered users to mark as favorites the products that they wish to buy. This way these products will always be highlighted. To add a new item to the list you have to, after choosing the color and size, click on the heart symbol which you can find at the bottom of the product page.

We remind you that adding an item to the Wishlist does not mean it has been reserved as the available stock for the selected color and size will continue to be available for sale on the online store and may become unavailable. We remind you that the information regarding the availability of any items is shown online.

The Tailoring Service is free for Customers who are members of Sacoor Club.

Customers who make purchases online (except the items of "SPECIAL DEALS") can benefit from our Tailoring Service in-store at any of the Sacoor Brothers locations.

Yes. By subscribing to our Newsletter you will receive the latest information about Sacoor Brothers.

On your account, you can easily opt out of the subscription. Provide the required information and save the changes you made.

If you cannot remember your password you can reset it on the Login tab. You will receive an email with instructions for setting a new password.

Click on Register, displayed at the top of the homepage of Sacoorbrothers.com.
Fill in the required fields of the section "Create new account". Confirm the user account.
At this point, you will be registered as a Customer of Sacoorbrothers.com.

You can access your personal information, change or delete it on the tab “Profile”, displayed at the homepage top of Sacoorborthers.com

Yes, you can check your past orders within your customer page.

All of the data that you provide is stored on our systems in a safe manner to avoid you having to re-enter them and making it easier for you to make further purchases.

Choose the collection (Women’s, Men’s, or Kids) and the type of item.
View the item(s) that you like.
Click on the image of the item to zoom in/out and to see more detailed information. Choose an item and add it to your basket. You can then choose between “continue shopping” or proceed to checkout.
If you want to proceed with placing the order you do so by signing up.
Choose the delivery method.
Choose the payment method.
Confirm your order.
You will receive a confirmation email about your order.

Yes, you can check the status of your order at any point by accessing your customer page. To ask us about the delivery of a parcel, please contact our Customer Care service via:
Email: customercare@ae.sacoor.com

Yes. Before proceeding with the order you can remove any items that you do not want from your basket.

Yes, you can make changes to your order before you place it.

For any questions regarding this subject please contact our Customer Care service via:
Email: customercare@ae.sacoor.com

The sizes that are not available will appear in a grey shade and will be unavailable for selection. When an item is out of stock, it will be removed from our website.

Yes, except where items have been manufactured using artisanal methods (brushing, waxing, distressing, etc.) in which some differences from an item to item may occur.

In the unlikely event that you receive an item that you did not order, you can return it or exchange it (at Sacoor Brothers or Sacoor Kids stores only) as long as it has not been worn. For further information, please refer to our exchanges and returns policies. You can also contact our Customer Care team with any further questions.

To best find out your size, there is a link with our Size Guide on every product page.

Add the items that you want onto your Wishlist so you know which ones they are.
Log in or create an account if you want to access it from any device.

No. Adding items to your shopping basket does not guarantee its reservation or availability. There are items in high demand which can sell out before you place your order, even though they were available when you added them to your basket.

For more information please visit Delivery Information

You can receive your order at your chosen address (home, work, etc. - never in PO boxes), or the Sacoor Brothers store of your choice (if Click & Collect is available in your country).

The delivery times depend on the type of delivery method chosen.

 You can refer to Orders & Shipping to know more about deliveries.
 

Deliveries are carried out between 9 am and 6 pm. someone will need to be at the specified address to receive the package. During sales periods, delivery can take longer than usual. Our warehouse is closed during public holidays.

You will receive an email confirmation of your order once it has been placed. If you do not receive it, please contact Customer Care service.

No, for the time being.

As soon as we start packing your order we will send you an email with details about delivery and a hyperlink through which you will be able to track your order. You can also track your parcel via your “My Account” after logging in to sacoorborthers.com

If you chose in-store delivery you can check when it is available for collection in your delivery status. You have 90 days to collect your item.

You will have to collect your order within 90 days, after which time your order will be sent back to our warehouse and your order will be canceled.

For more information please visit Returns & Exchanges

Please feel free to contact us for any further assistance:

Telephone: +97147053900
Email: customercare@ae.sacoor.com

To carry out an order return paid by Cash on Delivery, you only have to follow the same procedure that has been indicated, either in a physical store or through "My Account" in our online store. When you make the return request, you will be asked to fill in your IBAN so that the bank transfer is made. After we receive the items back to the warehouse, you will receive an email with the confirmation of the return process.

After approving and issuing your refund (the estimated time varies depending on your bank), you will receive a confirmation email indicating that your refund will be in your account shortly after.
If you returned an item in-store the refund will be issued within 15 working days by bank transfer.

Sacoor Brothers only sell items that are in perfect condition so, in the event that you receive a damaged item please contact the Customer Care service.

No. Returns are free of charge.

Items can be exchanged at Sacoor Brothers stores (except Sacoor One). 

Exchanges are accepted within 30 days after the purchase and after receiving the original item.

We would like to inform our customers that they have the option to exchange items at any of our mall-based branches. Please feel free to visit us for assistance with returning or exchanging your items."

We accept the following payment methods: credit/debit card & cash on delivery.

Yes, all data provided is encrypted with an SSL protocol. For payment with a credit or debit card, you will need to provide the CVV (Card Verification Value)number, a code displayed on the back of your card that is used as a safety measure for all electronic transactions.

Your card can be declined for the following reasons:

- It might be out of date. Please check the “end date” on your card.
- The card might have reached the maximum spending limit. Please check with your bank whether you have exceeded your spending limit.
- The details provided are incorrect. Please check if you provided the correct details in all mandatory fields.

Yes, we are able to provide this, simply write this information on the billing address box.

A gift receipt allows you to send someone a parcel without disclosing the amount paid. You can also add a personalised message.

At checkout, you can select the "Include gift invoice" within the "About you" section. If you need more than one gift invoice, please contact the Customer Care team.

Yes, at checkout you can write a short message which will be printed and included in the package.

The return of the item must be carried out by the person who bought it. In this instance, to return an item the person who received the present must get in touch with who bought it, so they can proceed with the return according to the relevant terms and conditions.
The person who received the present can also return or exchange the item in-store at any of our Sacoor Brothers locations.

The Sacoor Club is the loyalty program of Sacoor Brothers, Sacoor Outlet, Sacoor Kids and Sacoor One, launched in 1991. The membership program provides access to unique advantages in all participating stores worldwide. Whether in the UAE, Malaysia or Indonesia, we will always recognize your membership with corresponding benefits.
Our loyalty program is free to join and is designed to make your shopping experience with us even more pleasurable. Membership gives you the chance to earn Tier Points with Sacoor Brothers and all participating boutiques and also enhances your shopping experience with services that make every visit to our stores more rewarding.

To become a Sacoor Club member please visit our website – www.sacoorbrothers.com – and signup to create your account and join the Sacoor Club by accepting the terms and conditions. Alternatively, any of our staff members in any of our stores will be able to assist you with this. When you join online, your account is activated automatically as soon as you complete the enrollment process.

The Sacoor Club card is a card-free program. As a member, you can identify yourself in any of our participating stores or by presenting your phone number and personal identification card (with a valid picture) to collect Points and redeem your benefits. Some examples of this include your personal ID card, passport or driving license.

The Sacoor Club allows you to win Points with every purchase you make in all our participating stores. The more Points you earn, the more benefits you can enjoy.The Points in the Sacoor Club program, are valued in the following way:

• Tier Points are collected when you purchase from Sacoor Brothers and help you reach the next tier of membership to enter a wider world of benefits.

Earning Points quickly is naturally one of the things our Customers really care about. Every purchase at Sacoor Brothers provides you with Points, even special offers.

An easy-to-use, personalized My Account greets every Sacoor Club
member after login. It is straightforward to navigate and lets you see your total Points, recent online transactions and other useful information at a glance. Key alerts keep you up to date and it even shows you special offers related to your tier.

Every time you shop with Sacoor Brothers you earn Tier Points. They cannot be spent and are only used to build up your tier status from Silver to Gold and Platinum.
Your Tier Points are calculated using your ticket value only, net of all deductions and discounts.

Silver: 0 - 3999

Gold: 4000 - 11999

Platinum: ≥ 12000

Sacoor Club members win a number of Tier Points equal to the value of the sale ticket, net of all deductions and discounts. This means that if your total sale ticket indicates 100.00 monetary units you will win 100 Tier Points.

Tier Points are credited to your account immediately after you have made a purchase.

 No. Your Sacoor Club membership is personal and you must identify yourself at our stores to gain Points on your purchases. This is our procedure to guarantee that your account is protected and that you are safely entitled to your membership benefits.

Yes, you do. We offer Points on all fares, which applies to Tier Points.

The Sacoor Club has three membership tiers. They are Silver, Gold and Platinum. Each new Tier brings you inviting benefits that get even better as you move up tiers, so you can look forward to advantages such as free home delivery.

The number of Tier Points you have to accumulate to reach Gold and Platinum status vary depending on the country where you are registered. You may find this information online.

The amount of Tier Points you earn from a purchase matches the amount of the sale ticket that you pay.

Your Tier Points are valid up to 12 months from the date your earning activity is completed. Your Tier Points will be removed from your account at the end of the month, one year from when they were earned.

Your Silver, Gold or Platinum Tier status is valid for a maximum of 12 months from the date you are granted such status up to your annual Tier Review Date. However, if at any point during such period you have accumulated enough Tier Points to qualify for a Tier upgrade, you will be upgraded before then.

Your Tier Review Date takes place on the last day of the month, 12 months after you have been granted your Tier status.

Your Tier Review Date takes place on the last day of the month, 12 months after you have been granted your Tier status. Points accumulated are valid for a period of one year. The card is renewed every year, and the status is according to the total of points each year.

There are lots of things to look forward to in every tier, from discounts to our suit care benefit.
• Silver Sacoor Club members are entitled to:
- Sacoor Club 10% discount
- Happy Days
- Birthday Discount 
- Tailoring Services
- Special Promotion

• Gold Sacoor Club members are entitled to:
- Sacoor Club 20% discount
- Happy Days
- Birthday Gift and Discount 
- Tailoring Services
- Special Promotions
- Sacoor Atelier
- Free home delivery (only available in certain locations)
- Free suit care (only available in certain locations)
- Event Invitations
- Early Reservations for Special Sales
- Partnerships

• Platinum Sacoor Club members are entitled:
- Sacoor Club 30% discount
- Happy Days
- Birthday Gift and Discount 
- Tailoring Services
- Special Promotions
- Sacoor Atelier
- Free home delivery (only available in certain locations)
- Free suit care (only available in certain locations)
- Event Invitations
- Early Reservations for Special Sales
- Partnerships

Eligible Sacoor Club members must have reached the age of majority in the country where they enrol for the Sacoor Club.

If you are a Silver, Gold or Platinum member, you are entitled to use a corresponding discount:
• Silver Sacoor Club member: 10% discount
• Gold Sacoor Club member: 20% discount
• Platinum Sacoor Club member: 30% discount

Your Sacoor Club discount is not combinable with existing offers, promotions or discounts.

Birthday Discount is 50% for all Tier Levels. There is no limit for the number of items customers can buy during the 7 days, starting from the effective birthdate. Valid ID must be verified at the time of purchase.

Home Delivery allows Gold and Platinum Sacoor Club members to have their tailored garments delivered to their house or hotel within a 50 km range from the store they were bought (terms and conditions apply also for the online store). This benefit may only available in certain locations.

Suit Care allows Gold and Platinum Club members to bring their suits to any of our Sacoor Brothers store and we will save them for you while you are travelling. We will keep them for you for a period of up to 6 months. This benefit may only available in certain locations.

The Sacoor Club account is personal. Your family and friends will have to sign up for a new account if they wish to be part of the Sacoor Club.

If you need to change your name, birth date, residency or any other information you may do so by logging in to your Sacoor Club account.

No. You need to make a new registration at sacoorbrothers.com.

No. You can only have one Sacoor Club account at a time.

Assignment of a Happy Days ticket with a value of 50% of the amount paid on a purchase. This receipt is discounted on your next purchase with the same value or superior to twice the value of the receipt.

You can use it as follows:

- The discount of the Happy Days ticket has to be made on the retailer price;

- The use of the Happy Days ticket is not cumulative with the Sacoor Club card discount or other promotions /campaigns, except birthday discount and loyalty coupon;

- The Happy Days ticket can only be used in a purchase with equal value or twice superior;

- The Happy Days ticket has to be discounted in a single purchase (2 or more Happy Day tickets can be used in the same purchase - the rule remains: the final value paid must always be at least the sum of Happy Days tickets);

- The Happy Days ticket issued is equal to 50% of the value of the purchase that originates the Happy Days ticket (if it is the first purchase - means without using a Happy Days ticket - could have Sacoor Club discount or other);

- The outlet stores and Dolce Vita Tejo, only accept Happy Days tickets issued in those stores;

- The value of the Happy Days ticket is always 50% of the amount actually paid on the purchase;

- The Happy Days ticket is not convertible into cash and cannot be returned under any other payment method (bank wire, ATM wire, check or other);

- In case of returning an item that has been purchased with a Happy Days ticket, you will only receive the amount actually paid and the system will issue a new Happy Days ticket of the same value as the one used in the sale that issue to coupon/return.

Happy Days are issued and used in certain periods:
Issue Date:

• 01/01/2019
• 07/01/2019
• 08/01/2019
• 15/01/2019
• 16/01/2019
• 23/01/2019
• 24/01/2019
• 31/01/2019
• 01/02/2019
• 08/02/2019
• 09/02/2019
• 16/02/2019
• 17/02/2019
• 24/02/2019
• 25/02/2019
• 04/03/2019
• 05/03/2019
• 12/03/2019
• 13/03/2019
• 20/03/2019
• 21/03/2019
• 28/03/2019
  
  

Acceptance Date:

• 20/02/2019
• 27/02/2019
• 06/03/2019
• 13/03/2019
• 20/03/2019
• 27/03/2019
• 03/04/2019
• 10/04/2019
• 17/04/2019
• 24/04/2019
• 02/05/2019
• 01/05/2019
• 08/05/2019